Privacy notice.

Who is responsible for your information

Tandence is responsible for the personal information collected through this website and through enquiries or client relationships.

Business owner: Lynn M Cochrane
Trading name: Tandence
Email: hello@tandence.co.uk
Address: Fife, Scotland, UK

Information we may collect

Depending on how you contact or work with Tandence, we may collect information such as:

• your name
• your email address
• your telephone number, if you provide it
• your business or organisation name
• your website address, if you provide it
• information you provide through the Tandence enquiry form
• information you provide through a Tandem Review request, including information about your business, the problem or friction you are experiencing and what you would like to change
• correspondence between you and Tandence
• information needed to provide agreed services, manage a project or issue invoices
• limited technical information generated when you use the website

How we use your information

Personal information may be used to:

• respond to enquiries
• assess whether Tandence can help with a project or Tandem Review
• respond to and assess Tandem Review requests
• provide agreed services
• communicate with clients about projects
• arrange meetings
• manage payments, records and administration
• maintain and improve the website and services
• meet legal, tax or regulatory obligations

Our lawful basis

Contract — information may be needed to take steps at your request before entering into a contract or to provide an agreed service.

Legitimate interests — information may be used where reasonably necessary to respond to enquiries, assess service requests, operate Tandence, manage client relationships or improve services, provided those interests do not override your rights.

Legal obligation — information may need to be retained or used to meet accounting, tax or other legal requirements.

Consent — where consent is the appropriate basis, for example if Tandence introduces marketing communications or non-essential website technologies requiring consent.

Website forms

Tandence uses Netlify to host this website and process submissions made through its website forms.

This includes the general Tandence enquiry form and the Tandem Review request form.

Information submitted through these forms may be processed and stored by Netlify as part of providing its form-handling service, and may also be sent to Tandence by email so that the enquiry or request can be responded to.

Who we may share information with

Tandence does not sell personal information.

Personal information may be shared with trusted service providers where reasonably necessary to operate the business and provide its services.

Current services include:

• Netlify — website hosting and website form processing
• Gmail — receiving and managing business email
• Cloudflare — domain, DNS and email-routing services

Other service providers may be introduced where needed to operate Tandence or provide client services. This privacy notice will be updated where appropriate.

Personal information may also be disclosed where required by law.

International transfers

Some of the digital service providers used by Tandence may process or store personal information outside the UK.

Where personal information is transferred internationally, Tandence will rely on the protections and safeguards required under applicable UK data protection law.

How long we keep information

Personal information is kept only for as long as reasonably necessary for the purpose for which it was collected.

• General enquiries: normally for up to 12 months after the enquiry has concluded where no client relationship is established
• Unsuccessful Tandem Review requests: normally for up to 12 months after the request has concluded
• Client and project correspondence: normally for the duration of the client relationship and up to 2 years afterwards, unless there is a reason to retain it for longer
• Completed Tandem Review information: normally for the duration of the client relationship and up to 2 years afterwards, unless it forms part of an ongoing project or there is another reason to retain it
• Invoices, transaction records and financial information: retained for as long as required for accounting, tax and other applicable legal obligations

Information may be deleted earlier where it is no longer required, or retained for longer where there is a legal, regulatory or legitimate business reason to do so.

Your rights

Depending on the circumstances, you may have rights to:

• ask for a copy of your personal information
• ask for inaccurate information to be corrected
• ask for information to be deleted
• restrict or object to certain uses of your information
• ask for certain information to be transferred
• withdraw consent where processing is based on consent

To exercise any of these rights, contact hello@tandence.co.uk.

Cookies and website technologies

The Tandence website may use cookies or similar technologies that are necessary for the website to function.

If non-essential analytics, advertising or tracking technologies are introduced, this privacy notice and the website will be updated as appropriate, including providing consent choices where required.

Security

Tandence takes reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

No method of transmitting or storing information can be guaranteed to be completely secure, but reasonable care is taken when choosing and using the services that handle personal information.

Complaints

If you have concerns about how Tandence uses your personal information, please contact Tandence first so the issue can be considered.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection.

Changes to this privacy notice

This privacy notice may be updated as Tandence develops, changes the way it handles personal information or begins using new services or technologies.

The latest version will always be published on this website.